Deming Prize winning journey is top driven TQM adoption brings in structure, processes and tools in fulfilling this BHAG.
This entire cycle is called PDCA (Plan, Do, Check, Act). Once root cause is identified with the 7 QC tools, proper Corrective Action, Preventive Action (CAPA) can be implemented to minimize and to control day to day variations. Pareto chart, Fishbone diagram, Scatter diagram, Control chart, Check sheet, Flow chart and histogram. TQM has some very simple tools to do this job which are the 7 QC (Quality Control) tools, viz. Another important step is equipping the employees to identify day to day problems around them and find their own solutions. TQM methodology helps in identifying these and has templates to formulate Strategy, Policy Deployment (PD) and Daily Work Management (DWM). Organizations have their own strengths, weaknesses, opportunities and threats. If we look into the history of Deming Prize winners, many of them have their own flavor of Business Excellence (BE) Models tweaked to suite their culture. This is how organizational culture is shaped. They even stay distinct in their processes related to employees and partners. If you look intrinsically, every organization has its unique way of making products/services, acquiring customers and fulfilling their needs. TQM (Total Quality Management) approach is the best way to tread the journey of Deming Prize. Winning a Deming Prize is a BHAG (Big Hairy Audacious Goal) for many organizations. These tools include, checksheet, Ishikawa or fish bone.
For this various QC tools, more particularly the 7 QC tools, popularised by Deming finds application.
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